City customer offices subject to rapid Covid-19 closures, when required
16 July 2021
City of Cape Town customers are reminded that customer offices, including walk-in revenue and motor vehicle registration centres across the metro, are subject to rapid closures due to Covid-19 regulations, when required. Due to the Covid-19 third wave, some offices are closing on a daily basis for deep cleansing if there are confirmed Covid-19 cases. During such times, affected offices close for a number of hours to ensure it is safe again for staff and customers. Please phone ahead prior to visiting an office. We thank customers for their understanding.
The unplanned and rapid closure of offices often contributes to high volumes and potential service delays. Once the necessary deep-cleaning has been carried out, the City reopens the office to members of the public.
Customers are advised to check the City’s customer office operating hours by visiting the Operations and Service Notifications document on the City’s website. Residents may also phone their nearest customer office ahead of time to ensure that the office is open. When a City customer office is offline due to service provider system errors, the City and the service provider sees that the problem is resolved as soon as possible. Once the system is back online, the City alerts members of the public. The City regularly communicates its Covid-19 operational updates as fast as possible on the City’s CTAlerts page on Twitter.
‘We ask residents to plan ahead by calling their nearest customer office before travelling to an office. To ensure that members of the public and staff are safe, the City is required by law and based on the professional advice from the Occupational Health and Safety officials, to rapidly close and deep-clean an office once a positive Covid-19 case has been identified among our staff. The City ensures that all Covid-19 health and safety protocols are in place and are adhered to for the safety of City staff and members of the public. We thank residents for their support and patience,’ said the City’s Mayoral Committee Member for Finance and Executive Deputy Mayor, Alderman Ian Neilson.
Tips:
Please plan ahead. Check your licence disc renewal date. Please start renewing now for licences expiring in August 2021.
Please plan for a turnaround time of approximately four to six weeks currently from application to receipt of the licence when applying online via e-Services.
Customers are reminded that fines are nationally determined and the City may not unilaterally write off fines.
Social distancing is required and must be adhered to and masks are compulsory.
Motorists only need their ID for motor vehicle licensing renewals.
To check customer office operating hours, please visit the Operations and Service Notifications document on the City’s website. The City communicates Covid-19 operational updates as fast as possible on CTAlerts on Twitter.
Motorists are reminded that they are not allowed to drive an unlicensed vehicle or a vehicle where a valid licence disc is not displayed.
Motorists are further reminded to update their cell phone numbers and email addresses when applying and paying for their licences online and at licensing offices as they will be receiving renewal reminders via their cell phones or email addresses.
Senior citizens, pregnant customers and customers with disabilities are urged to move to the front of the queue where they will be assisted as soon as possible.
Contacts
For municipal and City rental payments:
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
ATM: contact your bank to add the City as an ATM beneficiary
End
Published by:
City of Cape Town, Media Office
